Sunday, January 23, 2011

Samsung French Door Fan Motor loud Model RF26XAEBP

I noticed my fan on my refrigerator was making an excessive amount of noise. It was hard to hear the T.V.   So the first challenge was how to gain access to the fan.

First, turn the referigerator off at the circuit breaker or unplug it. Take everything out of the refrigerator.  Then remove all shelfs,  including the bottom crisper drawers. In the center back of the refrigerator you will see a panel. This is the panel where "Twin Cooling" vent circle at the top is attached.



Notice that there are three Phillips screws at the bottom. Two on the panel and one on the center bracket where the shelf bracket would go into.  Remove these three screws.  On that same center bracket, follow it up all the way to the top of the panel. Notice a small cover at the top of the center bracket just above the last spot a shelf bracket could be inserted.  Use a flat head screw driver and pry out that small cover.  You will see another Phillips head screw behind that cover, remove it. At the bottow start pulling the panel away.  Now, on the right and left sides of the panel you will notice little arrows. These point to the spot where you need to pull in the panel towards the center to release the plastic tabs that help to hold the panel in place.  Do the bottoms ones first which will further release the panel. Then do the next set of arrows above it. The panel will side down and  come off.  Note:  Sometimes the panel is stuck at the top due to ice build up.  You can either continue to wiggle it in an attempt to remove it from the ice.  Or let the ice melt (This may take hours depending on the ice build up).



In the above picture you will notice the ice build up that this refrigerator had. This ice went up to the fan and that is what was causing the noise from the fan.   I took a hair dryer and melted the ice on the evaporator and the fan.  Notice how the rest of evaporator does not have ice.  There is a heater element that runs around the outside of the evaporator but not around the top. I think that was a design flaw.   I have owned the refrigerator for little over a year. So, it took that long to build up.  I guess I will need to do this about ounce a year.  Note: I am updating this with a permanent solution. There is a black sensor located at the top right (it has wires going to it) and is attached to the evaporator pipe. Move that sensor to the top middle evaporator pipe (The place where the ice builds up at the top). I did this on mine in February of 2013 and the ice has not built up since (Today's date August 2014).



Reverse the process to put everything back.  Don't forget to attached the two wire harness back into their plug.  Slide the panel back in place, it should easily snap in place. If it is hard make sure the wires are not sticking out at the top which would prevent it from going into place.  Put all Phillips screws back, shelfs  back and turn the power on.  

69 comments:

  1. Nice article post, I was seeing for this information on Google while i found your Home repair info, unquestionably i like your blog post!

    doral air conditioning repair

    ReplyDelete
  2. Glad to here you like the post. I had to melt the ice again today. About every 6 months I have to melt the ice. I notice there is a class action lawsuit against Samsung for this issue. It is definitely a design problem. They ran the heater element around the sides and bottom but not around the top so the ice continues to build up on the top until it is melted.

    ReplyDelete
    Replies
    1. My same model fridge is 3 yrs. old and your article saved us a repair bill. The fridge began making a low hum but would stop every time one of the doors were opened but start again about 30 secs. after door was closed. It quit for about a wk. and then came back louder than ever. I called Samsung twice and they always said it needs to be professionally serviced by a repairman who was trained in Samsungs and that they recommended. Only one guy was in my area and he never returned my call. My fridge looked exactly like the ones pictured. I could see ice that had oozed out of the holes on the cooling panel.Going to check into that class action lawsuit next and notify Samsung of the ice build up. Thank you for your helpful and concise article.

      Delete
    2. Same problem with mine. Mike, Hicksville, NY

      Delete
    3. Thanks for your post (Lakemoor). My refrigerator is about two years old, and while it was under warranty the evap unit was replaced 4 times. The problem always came back, and it has now for the 5th time. Of course it's now out of warranty, and Samsung is unresponsive. I would like to know more about that class action suit--can you provide any information?

      Delete
  3. I did a chat session on Samsung's website back in Early February 2012, informed them of the problem. We went around and around but finally she said she would refer my request to the executive customer service. Good news, They sent out a Samsung technician. He tested the heater (worked good), check the panels. He went ahead and ordered the panel which comes with everything (From the fan down to the bottom). He come back to replace it later in February. We compared the two and they looked identical. He thought that maybe the fan on the old one was running slower than a new one and that was possibly causing ice to build up near the top. It is now June 14 and it has not iced up yet. It usually took about 8 months to ice up before, so I will update this post if it ever ices over again.

    ReplyDelete
  4. It is February 27 2013 and guess what, the fan is loud again. I am going to contact Samsung again to see if they will send a technician out.

    ReplyDelete
  5. Samsung reopened my old ticket and will have the service company call me.

    ReplyDelete
  6. Thank you! This really saved us and all the contents in the refrig/freezer! Now we know what to look for ... Wish we knew before we bought!

    ReplyDelete
  7. I wanted to update the post. On February 27 2013 I posted that I contacted Samsung and they were going to have a service company call me. After that another representative called from Samsung and asked me questions about the refrigerator. (I thought is the service company at first). He finally said he had the information he wanted and that a service company would call me. The service company did call me but said they had to charge me to come out. I thought Samsung was going to pay for it since they had last time. So I refused to pay. I went ahead and pulled it apart again and it was frozen at the top again. I defrosted and moved the temperature sensor the pipe it was on over to the pipe that keeps freezing up. It has been running fine so far. Of course, it takes up to a year before it builds up enough ice to cause the noise.

    ReplyDelete
  8. Great article! thanks.
    We just had the same problem today. Follow your advice. Put it back in a few hours, and it worked well!
    Thank you for sharing, John!

    ReplyDelete
  9. Thanks for the write up! My fridge started making noises last night, I found your post and today I spent an hour removing all the food ( gave me excuse to clean out too) and remove the panel exposing ice buildup on the coils. One question though, where does the water go as it melts? I noticed a little hole under the coils. Does the water have a drain line? Either way, the noise is gone . I'll have to remember this trick. My fridge lasted 3.5 years before noises started.

    ReplyDelete
  10. Hey Reed yes there is a drain port that expels the water. More than likely, it will have a frozen plug in the drain hole if you are getting water under your crisper drawers. Will need to make sure it is clear.

    I just serviced this model today. The issue seems to be the way the air flows inside the wall chamber. For some reason it doesn't want to evaporate after heater kicks on, hence the frosting which eventually turns to ice.

    Replaced the sensor, thermostat checked ok and the heater was good. I really dislike Samsungs'. Very little information and questionable engineering.

    Samsung loves to hide their screws behind little plastic shields.

    Thanks for sharing your refrigerator repair with the Samsung community...it will help many.

    Nice article John.

    ReplyDelete
  11. I'm having trouble removing the front panel. It appears to be stuck at the top but I can't tell if there's a clip or if it's from ice build up. Pulling the bottom back I can see the condenser and there doesn't appear to be much ice build up at the top but it's hard to see. There's a styofoam backing also, does that come out along with the panel or does the panel come out first? Please help, thanks!

    ReplyDelete
    Replies
    1. The styofoam is part of the panel that pulls off. I had the same problem where the panel was stuck to ice at the top. What I did was took a air dryer and put it under the bottom after I pulled it out (pried it out) so that the heat can get up to the top. It took me about 1/2 hour with the hair dryer before the top part of the panel released from the ice. You can tell if the ice is all melted because the dripping will stop (the dripping of the melting ice).

      Delete
  12. Well, the good news is that I found this article. Yup, I'm having same issues, fridge is 5 years old. Going to try contacting them first, as a Samsung local service wants $89 to come look at it. Thanks guys!

    ReplyDelete
  13. Samsung chat did not care too much...
    I asked about ice buildup issues, and if there was a recall but she said no.

    Sharon: I understand that the unit is making loud noise.

    Sharon: Please provide me with the model number of the TV to assist you better. You can find it on the rear panel of the TV.

    Visitor: It's a refrigerator

    Visitor: RF26VABPN

    Sharon: Thank you.

    Sharon: We don't have any reported issues with your model.

    Sharon: Please click on the link below to get the information about the noise and to isolate the issue:

    Sharon: http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=460839&modelname=RF26VABPN/XAA&modelcode=RF26VABPN/XAA

    Sharon: Are you able to access the above link?

    ReplyDelete
  14. My RF261BEAESR started doing this and I can't get the cool select pantry nor the the top of the drawer out. Any suggestions?

    ReplyDelete
    Replies
    1. We had a similar problem. Water drips down from the evaporator and pools under the drawer and freezes. Probably, your drawer is stuck because of the ice underneath it. We defrosted our refrigerator and the drawer came out. We also reset the temperatures to 40 for refrigerator and 0 for the freezer. That solved the cool select problem of it freezing shut. However, then we had to pull out the drawer once a month or so and sop up the water that accumulates. It also doesn't solve the fan noise problem from occurring. I just finished pulling the styrofoam panel mentioned by John Considine and defrosting large chunks of ice from the top right where the copper pipe enters and from the fan blades. So raising the temperature probably won't solve all the problems, but makes them a little easier to deal with on your own.

      Delete
  15. Thanks John!
    Last year we had this exact issue with the same model. I called somebody to fix it and they didn't know what was causing the problem. I had to research and tell them what to do (based on this article I found). They charged $70 dlls.
    8 months later (last week) I had the same issue again. No problem. I already knew what to do. Couple of hours later, refrigerator was working fine again.
    (this time I just struggled more removing the back panel because the ice was kind of sticked to the foam, other than that, everything was just straight forward)

    Thanks again for this article John!

    ReplyDelete
  16. Thanks for taking the time to post this John. You've saved us the cost of a repairman's visit. All of a sudden a few days ago our fridge began making the noise described above. We followed your instructions and it is now just as quiet as it's ever been. I should have followed your suggestion to use a hairdryer if the panel doesn't come off easily. I wiggled it a bit too much and dislodged some of the Styrofoam as it stuck to the ice. In the end, all's well.

    ReplyDelete
  17. Thank you! We bought RF266ABBP in May of 2009. We heard the noise a few days ago very loud. This was our last shot before paying the repair man. We found your advice through Google and fixed it right up. It had a huge block of ice surrounding the fan. Thank you! Hopefully it goes another 5 years without an issue.

    ReplyDelete
  18. I have an RS265TDBP side by side Samsung fridge. It's less than four years old and I've had to remove everything to thaw it out three times now. It's a major pain and getting really old. Yesterday the evaporator fan motor started making the scraping sound again, this time only 6 months since I last unthawed it. I'm so sick of it I'm about ready to take it to the dump and buy some other brand. The design is clearly defective and Samsung refuses to fix or acknowledge it even though countless people have documented the problem. Very frustrating!!

    ReplyDelete
  19. I have french door refrig. that got a noisy fan. 2 yrs old. and out of warranty. Tech came and said it it a known problem, very common, in which the drain at the bottom of the unit plugs, water from defrost cycle pools, and frost forms around fan and noise starts. IT WILL OCCUR EVERY TIME DUE TO BAD DESIGN BY SAMSUMG. Solution was a Samsumg retro part:DA61-06796A, drain clip, inserted into bottom drain hole and condition will stop, or reoccur, at least, he has newer seen it reoccur.

    ReplyDelete
  20. The defrosting procedure worked excellent - I was unsure that the fan wasn't working because it was so quiet after. So I placed my iPhone inside the fridge close to the fan with the voice memo application recording and viola the fan does start running after I close the doors

    ReplyDelete
  21. I have the same problem with my fridge RA266ABPN. Is the sensor also called as the Defrost Timer. This is within the white clip below the black gooey stuff on the upper right side. Is this the one I have to move ?. Thank you.

    ReplyDelete
    Replies
    1. The sensor is what signals the defrost timer to end, the defrost normally runs for a set time and.stops early If the sensor says it is too hot. Yes, that is the correct, move the white clips with the black stuff on it

      Delete
    2. The sensor is what signals the defrost timer to end, the defrost normally runs for a set time and.stops early If the sensor says it is too hot. Yes, that is the correct, move the white clips with the black stuff on it

      Delete
    3. I can't seem to be get my panel off, don't see any ice left. It appears that some thing is holding it at the top.

      Delete
    4. Food was going bad in fridge since air was not circulating. I could not wait a week and a half for repair guy.

      Delete
  22. Thank you for sharing your time, your knowledge and your wonderful blog!!! Thank you., More Blessings and *GOD BLESS*
    Hurricane Impact French Doors

    ReplyDelete
  23. I think I have found a contributing cause to this issue! We have the same issue ICE building up over the internal cooling fan.. After defrosting for the second time in 3 months(due to noisy fan), I noticed the water was not draining behind that panel inside the fridge(where the cooling fan is). After hours of trying to unblock, thinking that it was ice down the drain, I pulled the fridge out, took off the bottom panel and removed the (grey) drain hoses that run into the tray.
    I noticed that they have a one way valve( I assume to stop hot air returning inside the fridge) had become hardened and not opening, stopping any moisture from draining away. Will see how this goes, but could explain if there wasn't an issue for the first couple of years. Note our fridge was purchased from previous home owner, so unsure how long the issue has been happening.

    ReplyDelete
    Replies
    1. I have just cut these plastic valves to allow to drain, until I can get replacements!

      Delete
  24. I think I have found a contributing cause to this issue! We have the same issue ICE building up over the internal cooling fan.. After defrosting for the second time in 3 months(due to noisy fan), I noticed the water was not draining behind that panel inside the fridge(where the cooling fan is). After hours of trying to unblock, thinking that it was ice down the drain, I pulled the fridge out, took off the bottom panel and removed the (grey) drain hoses that run into the tray.
    I noticed that they have a one way valve( I assume to stop hot air returning inside the fridge) had become hardened and not opening, stopping any moisture from draining away. Will see how this goes, but could explain if there wasn't an issue for the first couple of years. Note our fridge was purchased from previous home owner, so unsure how long the issue has been happening.

    ReplyDelete
  25. We have the same noise problem, and I wish I'd found this post sooner, because I think the fan has stopped running altogether now. Where would one buy a replacement? There are no repairmen in my area who will work on this Samsung because they say they can't get parts, and the contractor Lowe's uses, where we bought the fridge, won't even come out to look at it without $120.

    ReplyDelete
    Replies
    1. I buy all parts online at appliance parts pros. They usually have it on my door step in a couple of days

      Delete
  26. John Considine, please tell me what yr favorite charity is and i'll contribute $50 to 'em. Your posts saved me a world of aggravation.

    ReplyDelete
    Replies
    1. You can donate to any cancer charity. My mom had cancer, hopefully it won't come back. Thanks

      Delete
  27. I hate my Samsung refrigerator so much that I am telling all my friends not to buy one AND I deliberately did not buy a Samsung flat screen TV this year when I bought a new 60" television...and I told anyone who would listen at Best Buy not to ever buy Samsung products, phones, TVs, appliance, anything because they have this known issue that they are not addressing. I am on the phone AGAIN today trying to get my refrigerator fixed and I've been on hold with their executive customer service for almost a half hour because their call volume is higher than normal. Hmph, I can imagine why. Does anyone know about a class action lawsuit about this issue?

    ReplyDelete
  28. How do I remove the bottom crisper drawers holder? My unit has the water filter attached. Can I just pull or is it attached with a release somewhere?

    ReplyDelete
    Replies
    1. I have the same question. Has anyone removed these part(s)? Is there instructions available somewhere on how to do it?

      Delete
    2. I have the same question. Has anyone removed these part(s)? Is there instructions available somewhere on how to do it?

      Delete
    3. http://www.samsung.com/us/support/answer/ANS00045044/997481023/RF30HDEDTSR/AA

      That's the link from Samsung Support. There are two clips to push in to get the crisper shelf to separate from the filter assembly. You have to push them pretty hard. It helps to remove the wheels the drawers slide along. I ended having to use a screwdriver to get enough leverage but the shelf popped up.

      Delete
  29. Thanks for this article. I've given it a shot. Huge ice on the fan that I had to defrost. I'm now waiting for the fridge to turn back on, I hope it all cools down and its back in action.

    Couple of comments on my version of the fridge;
    1. There were only 2 screws at the bottom and 1 in behind the clip
    2. I had to pull the whole casing plastic and foam off
    3. The wiggle didnt really help, but once the clips are off you kind just have to tug it

    I had pooling of water and ice under my crisper as well. Hopefully that will go away now.

    I havent found the black sensor but now that I know how to open it up, at least i can fix it. Thanks again for this post.

    ReplyDelete
  30. With my Samsung French Door, I don't experience any problem at all. I like Samsung appliance because of its quality. It may be expensive but it's worth the price.

    We have the best Adelaide Commercial Refrigeration Services

    ReplyDelete
  31. My Samsung French Door has the same problem unsolved even after two repairs. Samsung sucks!

    ReplyDelete
  32. how long do u think it would take for all of the ice to melt if u dont take the panel off? we unplugged our fridge 48 hours ago and just plugged it back in.

    do u think we are all good? or should we defrost it some more?

    ReplyDelete
  33. how long do u think it would take for all of the ice to melt if u dont take the panel off? we unplugged our fridge 48 hours ago and just plugged it back in.

    do u think we are all good? or should we defrost it some more?

    ReplyDelete
    Replies
    1. Yeah that probably did the trick but unless you install the new clip
      # DA61-06796A (about 5 bucks from Amazon) behind the "Twin Cooling" panel at the back of the fridge AND make sure the drain tubes accessed beneath the lowermost panel on the back of the unit are not plugged up the problem will re-occur. The drain tube on the right side as you are looking at it is usually the problem as there is a reducing nipple inside the tube that constricts water flow and plugs up I am just going to cut off the narrow section so it does not re-plug. Google this part DA97-04049D and you can see the narrow "sippy cup" type nipple that causes the problem. Be sure to unplug the fridge when working on these tubes as there is a fan and electrical components behind the access panel. If you have completely defrosted you have some time before problems happen again so do all the research and watch all the youtube videos before embarking on repairs.

      Delete
    2. Yeah that probably did the trick but unless you install the new clip
      # DA61-06796A (about 5 bucks from Amazon) behind the "Twin Cooling" panel at the back of the fridge AND make sure the drain tubes accessed beneath the lowermost panel on the back of the unit are not plugged up the problem will re-occur. The drain tube on the right side as you are looking at it is usually the problem as there is a reducing nipple inside the tube that constricts water flow and plugs up I am just going to cut off the narrow section so it does not re-plug. Google this part DA97-04049D and you can see the narrow "sippy cup" type nipple that causes the problem. Be sure to unplug the fridge when working on these tubes as there is a fan and electrical components behind the access panel. If you have completely defrosted you have some time before problems happen again so do all the research and watch all the youtube videos before embarking on repairs.

      Delete
  34. A big THANK YOU to John Considine! This article helped me diagnose and remedy the Samsung design flaw in my refrigerator. John's updated tip (in green above) described moving the defrost sensor. I was having trouble imagining where the new location was, and then I found this video: https://www.youtube.com/watch?v=R_kbnddADDU

    Up to about 4:30minutes, the video shows where to replace the sensor! It is a different model than ours, but the "guts" and concepts are the same. I am not sure, but it looks like Samsung has a fix for this in Europe? Why don't they just do this in the USA?

    ReplyDelete
  35. Did you replace the Sensor or relocate it? John, Thanks a million. Love this fridge, but hate this quality problem. John, I know it's been a while, but did relocating the sensor correct the frost build up for good? THANKS!

    ReplyDelete
  36. I just did the panel removal Ice removal for the second time due to fan noise. It's been 4 months since the first time. It was 3 years from new since it started with fan noise for the first time. The first defrost was much worse that this time. There was ice all the way up into the ice maker and covering most of the coils. The bottom drain was clear.

    This second time most of the ice was in the upper area around the fan and top of the coils. It only took about 20 minutes to defrost with a hair dryer and ready to go back together. I did move the sensor from the right top side (sensor in the black goop with the yellow wires) to the middle top side where all the ice was forming. We'll see if this sensor relocation solves to problem of the defrost function not getting rid of all the ice buildup and gradually obstructing the fan.

    If anyone else has done the sensor relocate please add your input as far as eliminating the ice buildup that obstructs the fan. Thanks!

    Best luck to all on this. It's a shame Samsung has cast it's customers to the wind on this issue. These are really nice refrigerators with this one terrible flaw (ice build up on the coils obstructing the fan). They have chosen not to address this known quality issue at the cost of their customers IMO and that's truly a shame. I would have been happy even if they had a retrofit of some sort that's not too costly.

    ReplyDelete
  37. This has all been very helpful...I'm on my 3rd defrost ...any luck from those of you who relocation the thermostat ?

    ReplyDelete
  38. To on the back panel off... NO ICE. Looks PERFECT. The noise is driving me nuts!
    If I hit the side of the fridge up high, the noise temporarily goes away. Could there be any other fan or motor that stops when doors open??

    Please help!

    ReplyDelete
    Replies
    1. Looks like a different problem. The ice buildup most are experiencing eventually obstructs the fan and makes noise as the blades saw the ice. Good luck with solving your issue.

      Delete
  39. To on the back panel off... NO ICE. Looks PERFECT. The noise is driving me nuts!
    If I hit the side of the fridge up high, the noise temporarily goes away. Could there be any other fan or motor that stops when doors open??

    Please help!

    ReplyDelete
  40. Thank you for such a great detailed instruction. Ours is a 6 year old model RF 263A. This is the first time we have fan noise and your instruction save us all the headache with repair technician. The trick with hair drier to melt ice is super too, if we didn't know that trick, we would have broken the foam into a few pieces. We will definitely contribute $69 and some to a charity today. Thanks again!

    ReplyDelete
  41. Thanks for the repair video. My wife thinks I'm cool now since I fixed the fridge

    ReplyDelete
  42. Awesome you rock! Came home last night, couldn't stand the noise anymore,! Emptied refrigerator, unplugged it and let it sit for 8 hrs. I could still see ice though back panel. I followed your easy instructions and armed with a hair dryer, imade quick work of remaining ice. Put it all back together and plugged it in. At first I thought it wasn't working it was quiet!

    ReplyDelete
    Replies
    1. Unfortunately the ice buildup will come back. My first defrost lasted 3 months and then the fan noise started again. 2nd time my fan got noisy there was less ice buildup and I moved the sensor. I'm going on 4 months now with no ice showing in the rear vent holes. I'm hoping relocating the sensor to the top by the fan keeps the defrost going longer to keep the fan area free of ice build up. If not I'll defrost once more and go fridge shopping.

      If you don't keep the fan from slowing and eventually stopping, you will lose cooling capacity and destroy the fan.

      I have all Samsung TVs, stove, fridge, and used to have Samsung phones. I now switched to Apple iphones for our family, and am phasing out Samsung products as they fail. I really liked the fridge, but such a serious design flaw and no effort by Samsung to fix leaves me feeling betrayed as a customer. My Samsung Bluetooth DVD player also has internet connectivity issues they cannot solve(another common problem) Samsung just abandons the problem and hopes you go away. I am going away, from Samsung.

      Good luck with your fix, and for anyone looking at buying avoid Samsung products or be ready for an expensive problem.

      Delete
  43. I had one also and it has frozen countless times.loud..loud .noise..had to pay a service man big money for him to tell me to buy Kitchen aide next time...this company has terrible appliancestors and he works on them all the time..I am now experiencing trouble with my Samsung dishwasher as well.

    ReplyDelete
  44. This comment has been removed by the author.

    ReplyDelete
  45. This comment has been removed by the author.

    ReplyDelete
  46. How do I get on this class action law suit against samsung? I have the same problem. Is there a video illustration of how to remove the panel. Thanks

    ReplyDelete
  47. This comment has been removed by the author.

    ReplyDelete
  48. Thank you so much John Considine. I too had the exact same problem with my 1-1/2 year old fridge. Opened it up after leaving it unplugged for 24 hours, and it STILL had an incredible amount of ice built up around the entire coil. Samsung has not been very helpful, and in fact I've been told three different stories from three different Samsung people I have spoken with. Now I will try and see what they can do (at their expense) to ensure this doesn't keep happening. Wish me luck.

    ReplyDelete
    Replies
    1. Well, here it is exactly one month later, and I noticed today that there is once again ice buildup coming from the holes in the back. I will try and get Samsung to fix it at their expense, but I know from previous calls that it could be weeks before they can send someone, and they have given me conflicting stories about who would be responsible to foot the bill.

      Delete
  49. Another thank you to you John. Same problem, different model, but managed to free thanks to your blog. Unfortunately could not move black sensor above middle at top - not long enough to reach.

    ReplyDelete