Sunday, January 23, 2011

Samsung French Door Fan Motor loud Model RF26XAEBP

I noticed my fan on my refrigerator was making an excessive amount of noise. It was hard to hear the T.V.   So the first challenge was how to gain access to the fan.

First, turn the referigerator off at the circuit breaker or unplug it. Take everything out of the refrigerator.  Then remove all shelfs,  including the bottom crisper drawers. In the center back of the refrigerator you will see a panel. This is the panel where "Twin Cooling" vent circle at the top is attached.



Notice that there are three Phillips screws at the bottom. Two on the panel and one on the center bracket where the shelf bracket would go into.  Remove these three screws.  On that same center bracket, follow it up all the way to the top of the panel. Notice a small cover at the top of the center bracket just above the last spot a shelf bracket could be inserted.  Use a flat head screw driver and pry out that small cover.  You will see another Phillips head screw behind that cover, remove it. At the bottow start pulling the panel away.  Now, on the right and left sides of the panel you will notice little arrows. These point to the spot where you need to pull in the panel towards the center to release the plastic tabs that help to hold the panel in place.  Do the bottoms ones first which will further release the panel. Then do the next set of arrows above it. The panel will side down and  come off.  Note:  Sometimes the panel is stuck at the top due to ice build up.  You can either continue to wiggle it in an attempt to remove it from the ice.  Or let the ice melt (This may take hours depending on the ice build up).



In the above picture you will notice the ice build up that this refrigerator had. This ice went up to the fan and that is what was causing the noise from the fan.   I took a hair dryer and melted the ice on the evaporator and the fan.  Notice how the rest of evaporator does not have ice.  There is a heater element that runs around the outside of the evaporator but not around the top. I think that was a design flaw.   I have owned the refrigerator for little over a year. So, it took that long to build up.  I guess I will need to do this about ounce a year.  



Reverse the process to put everything back.  Don't forget to attached the two wire harness back into their plug.  Slide the panel back in place, it should easily snap in place. If it is hard make sure the wires are not sticking out at the top which would prevent it from going into place.  Put all Phillips screws back, shelfs  back and turn the power on.  

25 comments:

  1. Nice article post, I was seeing for this information on Google while i found your Home repair info, unquestionably i like your blog post!

    doral air conditioning repair

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  2. Glad to here you like the post. I had to melt the ice again today. About every 6 months I have to melt the ice. I notice there is a class action lawsuit against Samsung for this issue. It is definitely a design problem. They ran the heater element around the sides and bottom but not around the top so the ice continues to build up on the top until it is melted.

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    1. My same model fridge is 3 yrs. old and your article saved us a repair bill. The fridge began making a low hum but would stop every time one of the doors were opened but start again about 30 secs. after door was closed. It quit for about a wk. and then came back louder than ever. I called Samsung twice and they always said it needs to be professionally serviced by a repairman who was trained in Samsungs and that they recommended. Only one guy was in my area and he never returned my call. My fridge looked exactly like the ones pictured. I could see ice that had oozed out of the holes on the cooling panel.Going to check into that class action lawsuit next and notify Samsung of the ice build up. Thank you for your helpful and concise article.

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    2. Same problem with mine. Mike, Hicksville, NY

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    3. Thanks for your post (Lakemoor). My refrigerator is about two years old, and while it was under warranty the evap unit was replaced 4 times. The problem always came back, and it has now for the 5th time. Of course it's now out of warranty, and Samsung is unresponsive. I would like to know more about that class action suit--can you provide any information?

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  3. I did a chat session on Samsung's website back in Early February 2012, informed them of the problem. We went around and around but finally she said she would refer my request to the executive customer service. Good news, They sent out a Samsung technician. He tested the heater (worked good), check the panels. He went ahead and ordered the panel which comes with everything (From the fan down to the bottom). He come back to replace it later in February. We compared the two and they looked identical. He thought that maybe the fan on the old one was running slower than a new one and that was possibly causing ice to build up near the top. It is now June 14 and it has not iced up yet. It usually took about 8 months to ice up before, so I will update this post if it ever ices over again.

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  5. It is February 27 2013 and guess what, the fan is loud again. I am going to contact Samsung again to see if they will send a technician out.

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  6. Samsung reopened my old ticket and will have the service company call me.

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  7. Thank you! This really saved us and all the contents in the refrig/freezer! Now we know what to look for ... Wish we knew before we bought!

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  8. I wanted to update the post. On February 27 2013 I posted that I contacted Samsung and they were going to have a service company call me. After that another representative called from Samsung and asked me questions about the refrigerator. (I thought is the service company at first). He finally said he had the information he wanted and that a service company would call me. The service company did call me but said they had to charge me to come out. I thought Samsung was going to pay for it since they had last time. So I refused to pay. I went ahead and pulled it apart again and it was frozen at the top again. I defrosted and moved the temperature sensor the pipe it was on over to the pipe that keeps freezing up. It has been running fine so far. Of course, it takes up to a year before it builds up enough ice to cause the noise.

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  9. Great article! thanks.
    We just had the same problem today. Follow your advice. Put it back in a few hours, and it worked well!
    Thank you for sharing, John!

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  10. Thanks for the write up! My fridge started making noises last night, I found your post and today I spent an hour removing all the food ( gave me excuse to clean out too) and remove the panel exposing ice buildup on the coils. One question though, where does the water go as it melts? I noticed a little hole under the coils. Does the water have a drain line? Either way, the noise is gone . I'll have to remember this trick. My fridge lasted 3.5 years before noises started.

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  11. Hey Reed yes there is a drain port that expels the water. More than likely, it will have a frozen plug in the drain hole if you are getting water under your crisper drawers. Will need to make sure it is clear.

    I just serviced this model today. The issue seems to be the way the air flows inside the wall chamber. For some reason it doesn't want to evaporate after heater kicks on, hence the frosting which eventually turns to ice.

    Replaced the sensor, thermostat checked ok and the heater was good. I really dislike Samsungs'. Very little information and questionable engineering.

    Samsung loves to hide their screws behind little plastic shields.

    Thanks for sharing your refrigerator repair with the Samsung community...it will help many.

    Nice article John.

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  12. I'm having trouble removing the front panel. It appears to be stuck at the top but I can't tell if there's a clip or if it's from ice build up. Pulling the bottom back I can see the condenser and there doesn't appear to be much ice build up at the top but it's hard to see. There's a styofoam backing also, does that come out along with the panel or does the panel come out first? Please help, thanks!

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    1. The styofoam is part of the panel that pulls off. I had the same problem where the panel was stuck to ice at the top. What I did was took a air dryer and put it under the bottom after I pulled it out (pried it out) so that the heat can get up to the top. It took me about 1/2 hour with the hair dryer before the top part of the panel released from the ice. You can tell if the ice is all melted because the dripping will stop (the dripping of the melting ice).

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  14. Well, the good news is that I found this article. Yup, I'm having same issues, fridge is 5 years old. Going to try contacting them first, as a Samsung local service wants $89 to come look at it. Thanks guys!

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  15. Samsung chat did not care too much...
    I asked about ice buildup issues, and if there was a recall but she said no.

    Sharon: I understand that the unit is making loud noise.

    Sharon: Please provide me with the model number of the TV to assist you better. You can find it on the rear panel of the TV.

    Visitor: It's a refrigerator

    Visitor: RF26VABPN

    Sharon: Thank you.

    Sharon: We don't have any reported issues with your model.

    Sharon: Please click on the link below to get the information about the noise and to isolate the issue:

    Sharon: http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=460839&modelname=RF26VABPN/XAA&modelcode=RF26VABPN/XAA

    Sharon: Are you able to access the above link?

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  16. My RF261BEAESR started doing this and I can't get the cool select pantry nor the the top of the drawer out. Any suggestions?

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  17. Thanks John!
    Last year we had this exact issue with the same model. I called somebody to fix it and they didn't know what was causing the problem. I had to research and tell them what to do (based on this article I found). They charged $70 dlls.
    8 months later (last week) I had the same issue again. No problem. I already knew what to do. Couple of hours later, refrigerator was working fine again.
    (this time I just struggled more removing the back panel because the ice was kind of sticked to the foam, other than that, everything was just straight forward)

    Thanks again for this article John!

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  18. Buy cheapeast refrigerator at Sargam Electronics
    Sargam Electrnics

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  19. Thanks for taking the time to post this John. You've saved us the cost of a repairman's visit. All of a sudden a few days ago our fridge began making the noise described above. We followed your instructions and it is now just as quiet as it's ever been. I should have followed your suggestion to use a hairdryer if the panel doesn't come off easily. I wiggled it a bit too much and dislodged some of the Styrofoam as it stuck to the ice. In the end, all's well.

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  20. Thank you! We bought RF266ABBP in May of 2009. We heard the noise a few days ago very loud. This was our last shot before paying the repair man. We found your advice through Google and fixed it right up. It had a huge block of ice surrounding the fan. Thank you! Hopefully it goes another 5 years without an issue.

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